Frequently asked questions

Yes. Tills sign in and record sales on the device itself, so selling continues offline. Changes sync to your other devices when the connection returns. The website dashboard and sign-up do need internet.

Shops and supermarkets, hotels, restaurants and bars, hospitals, pharmacies, production businesses, repair/salon/service businesses and water refill stations. See the product pages on the home page.

The current price and any running offer are shown on the home page and the offers page. We do not hide prices in this FAQ so they cannot go out of date.

Any modern browser, a Windows app and an Android app.

Use the dashboard with your email and password. The same password signs in your till. If you forget it, use "Forgot password" on the dashboard.

Your data travels over a secure (HTTPS) connection, is stored encrypted and is backed up regularly. Passwords are stored as salted hashes and sign-in attempts are rate-limited. See the Privacy Policy. You should still keep your own exports of important records.

Open Inventory or the Sales Counter: both show an Add your first item button. An item name and selling price are enough to start; cost, stock quantity, code and category can be added later. If you already keep a list, use the Excel/CSV import on the Inventory tab. Once an item is saved it can be sold straight away.

Yes. Type a name or phone number in the Customer box when you make a sale to find an existing customer or add a new one. The customer is saved when the sale goes through. My Customers lists each customer’s purchases, bills still owed, returns and loyalty tokens. Tokens are earned on payment according to the tiers you set in Settings.

Yes. Once your till is registered with Safaricom, payments customers make to it appear in Sales Counter, Till Payments, newest first, with the name Safaricom supplied, the amount, the M-PESA code and the time. A cashier links each one to the right sale or bill in one tap; the balance updates and the same payment can never be applied twice. Nothing is applied until you confirm.

Patient records and history, consultations and billing in one flow, a prescription that lists every medicine on one page and marks anything you cannot supply as NA, a ready-made and editable laboratory test list with structured result forms such as urinalysis, and inpatient care: beds and transfers, meals, medication charts, and one admission account that combines bed, lab, pharmacy and meals before discharge.

Yes. The starter laboratory list can be switched on or off and edited (name, specimen, result fields, units, reference ranges, price). Meal menus, charge types and bed rates are set by you too. Patient results are never pre-filled.

MyDuka helps you review and organise your sales and tax records for manual reporting: the Tax & Returns tab works out VAT per item and exports summaries. These are not official KRA returns or eTIMS invoices. Submitting sales to KRA eTIMS needs your business's own KRA approval (OSCU) and setup first; ask us whether it is available for your business before relying on it.

Yes, in two ways. Any cashier can record an M-Pesa payment against a sale. Sending an automatic payment prompt to the customer's phone (STK Push) works once your own M-Pesa or payment-gateway account has been set up in Settings. A sale is marked paid only when the provider confirms the payment, never just because a prompt was sent.

The one-time price gets your own private link for one business and all the features of the edition you choose, with staff logins and no per-sale fee. Hardware, M-Pesa, bank and SMS charges, KRA eTIMS approval and on-site installation are not included. Any subscription or branch and staff limits that apply are shown beside the price on the home page.

Use the contact form or WhatsApp.